Training Policies
These documents support NaniKōkī training standards for learners, including CPD accreditation, accessibility, complaints, refunds, confidentiality, equal treatment, and health and safety.
Training Policy
Complaints Procedure
How learner concerns are raised, reviewed, and responded to during training.
View PDFTraining Policy
Customer Guarantee & Refund Policy
Training-specific standards, learner expectations, refunds, and resolution routes.
View PDFTraining Policy
Data Protection & Confidentiality Policy
How learner information, course records, and confidential training details are handled.
View PDFTraining Policy
Discrimination, Disability & Accessibility Policy
Our commitment to accessible, respectful, and inclusive training experiences.
View PDFTraining Policy
Equal Treatment Policy
How NaniKōkī supports fairness, dignity, and equal treatment for learners.
View PDFTraining Policy
Health & Safety Policy
The standards and responsibilities that support a safe training environment.
View PDFNeed help with a training policy?
Please contact NaniKōkī at +(44) 07510 184237 or training@nanikoki.co.uk if you need any training policy in a different format.